Thank you for choosing Barbarossa Coffee! You will receive a separate email after your order ships. To guarantee your order, all back ordered merchandise will be charged at this time and will ship as soon as they become available. You will not be charged additional shipping on backordered items.
Barbarossa Coffee LLC will gladly accept defective merchandise for return. Customized goods (aprons with patches or embroidery, custom apron cuts, engraved tools, custom tamp height, etc.) are only eligible for a return in the case of a defect. Please allow 1 week for your return to be received and processed. Most returns are processed within 3 business days of receipt in our warehouse. We will send you an email confirming your return has been processed. Your refund will be credited back to the original method of payment.
Barbarossa Coffee LLC accepts returns up to 30 days from the time it was purchased.
1. Email us and request the required RMA # for your return: firstname.lastname@example.org
2. Request a return label.
3. Pack your merchandise securely in the original packaging and adhere your return shipping label and your RMA # to the outside of the package. Please ensure no other shipping labels are visible.
You can send merchandise back to us at the address below using your own shipping method. You are responsible for all tracking information and insurance. Barbarossa Coffee LLC is not liable for return shipments that don’t include our return shipping label. RMA # is still required if you use your own shipping method. All other policies apply.
Barbarossa Coffee LLC
9166 Farm to Market 2920 Suite 100,
Tomball, TX 77375, United States
Attn: Returns Department
DAMAGED & MISSING MERCHANDISE MUST BE REPORTED WITHIN 7 DAYS OF RECEIVING YOUR ORDER
1. Prior to signing receipt of your shipment, carefully inspect the box or boxes for any damage. If you see damage you must mark the delivery receipt accordingly. It is recommended to take pictures of the outside of the box and the inside of the box. Then unpack the contents to ensure there is no concealed damage or missing items.
2. Gather the following documentation:
• Barbarossa Coffee Order Number
• Freight Tracking Number
• Photographs and description of damage
E-mail email@example.com or call us at 1-832-698-2306
with the above documentation and we will be happy to work with the freight company to process a damage claim.
We guarantee a full refund or replacement of all defective products at no additional cost to you.
Thank you for your shopping with Barbarossa Coffee LLC.